Terms and conditions

Seller

Reissaa eSIMs are sold by Konvert Technologies Oy (business ID 3631359-4, VAT number FI36313594), Ruukintie 93 B 7, 60100 Seinäjoki, Finland.

Customer support: [email protected], phone +358 40 257 6954.

What we sell

A Reissaa eSIM is a prepaid data plan for travellers, installed on your phone as a digital SIM (eSIM). It includes mobile data only, with no phone number, calls or text messages.

Each plan's data allowance, validity, countries, networks and when validity starts are shown in the plan details before you buy. The connection uses local networks at your destination, so speed and coverage depend on the local network.

Before you buy

• Your phone must support eSIM and must not be locked to a carrier. You can check your phone on our website or in your phone settings.
• An eSIM is installed on one phone. An installed eSIM cannot be moved to another phone.
• Some plans must be installed within a set time after purchase. The time is shown in the plan details.

Prices and payment

Prices include Finnish VAT (25.5%). Payment is taken when you order. Payments are processed by Stripe, and you can pay with the methods shown at checkout, such as card, Apple Pay or Google Pay. We never see or store your card details.

If a price is shown in a currency other than euros, it is an estimate. You are charged in euros.

Delivery

The eSIM is delivered electronically to your order page and by email right after payment, usually in under a minute. If delivery is delayed, we will let you know by email. If the eSIM cannot be delivered, we refund the full amount.

Cancellation and refunds

You can cancel an eSIM that has not been installed within 14 days of purchase. Send your request to [email protected] and include the email address used for the order. We refund the full price to the original payment method.

Once the eSIM is installed on a phone, the service has started and the order can no longer be cancelled. You accept this when you ask for the eSIM to be delivered immediately after purchase.

If the eSIM does not work for a reason that is not caused by your phone or its settings, we will look into it and provide a replacement eSIM or a refund. Contact support before deleting the eSIM from your phone, because a deleted eSIM cannot be restored.

We do not refund unused data or validity, or cases where the phone does not support eSIM or is locked to a carrier.

Use

• The eSIM is for personal use while travelling. It may not be resold.
• Unlawful use and misuse of the network are not allowed. The local operator may limit the connection if usage is unusual.
• Extra data can only be added to plans whose details say so.

Liability

We are responsible for the eSIM working as described. We are not liable for outages, coverage or speed of local networks, or for indirect losses such as missed bookings. Mandatory consumer protection law always applies.

Disputes

Please contact our support first and we will sort it out. As a consumer you can also ask the Finnish Consumer Advisory Services for advice and take the matter to the Consumer Disputes Board. These terms are governed by Finnish law.

Changes to these terms

We may update these terms. Your order is governed by the terms in force when you placed it.