Privacy policy

Data controller

Konvert Technologies Oy (business ID 3631359-4), Ruukintie 93 B 7, 60100 Seinäjoki, Finland. Privacy questions: [email protected].

What data we process

• Order: email address, the plan you bought, price, language and time of order.
• Payment: transaction references from Stripe. Card details are handled by Stripe and we never see them.
• eSIM: eSIM identifiers such as the ICCID and activation code, so we can deliver the eSIM and help with problems.
• Support: messages you send us.
• Chat: questions you type in the chat and the answers. We do not store your name, email or IP address with them.
• Technical data: the server processes your IP address briefly to serve pages and prevent abuse.

Why we process data

• To deliver your order, take payments, issue refunds and provide support (performance of a contract).
• Accounting and tax (legal obligation).
• Security, abuse prevention and improving chat answers (legitimate interest).

Who we share data with

We use the following service providers, who process data on our behalf and only as far as needed:

• Stripe: payment processing. Data may be transferred to the United States under EU-approved safeguards.
• eSIM wholesale supplier: provides the eSIMs. We only send an order reference, never your name or email.
• Resend: sending order confirmations by email. Data may be transferred to the United States under EU-approved safeguards.
• Server: our own server in Finland.
• AI service: the chat's answers. Your chat question is sent to an AI service to create an answer and may be processed outside the EU, including in China. Do not type personal data in the chat. Phone eSIM compatibility is answered without AI.

How long we keep data

• Order and payment data: six years from the end of the financial year, as required by Finnish accounting law.
• Chat conversations: up to 12 months.
• Support messages: as long as needed to handle the matter, up to three years.

Cookies

We only use cookies that the site needs to work: your chosen language and currency are remembered, and the chat's state is stored in your browser. We do not use analytics or advertising cookies.

Your rights

You have the right to know what data we hold about you, to have incorrect data corrected, to have data deleted or its processing restricted, and to object to processing. Accounting records we are required to keep cannot be deleted before the retention period ends. Send your request to [email protected].

If you believe your data is processed unlawfully, you can complain to the Finnish Data Protection Ombudsman (tietosuoja.fi) or the data protection authority in your country.